The Office of the Public Advocate has an Ombudsman Services Unit, which assists constituents who have complaints, problems, or inquiries involving government-related services at the City, State, and Federal levels. The unit provides information and referrals and works closely with City agencies to find solutions to problems.
Constituents call the Ombudsman Services Unit at (212) 669-7250 or the Public Advocate's volunteer-run Senior Action Line at (212) 669-7670 /7673.
Constituents can also fill out a complaint form or e-mail the office at ombudsman@pubadvocate.nyc.gov.